Anydesk Professional

Anydesk Professional
Anydesk Professional Full

AnyDesk Professional is a license which is created to meet the volume needs of a medium-sized businesses. AnyDesk Professional supports a wide variety of features like AnyDesk custom client, REST interface, Custom Alias, Address Book, unlimited devices, session login, admin features, unlimited endpoints, file transfer, on-screen whiteboard. The AnyDesk license is managed on my.anydesk.com. There are two options to apply a license key. All clients with a license are registered in the clients list in the portal. The license can be removed for every client individually. Apply a license to a client. AnyDesk is an appropriate software for use by us to resolve technical ticket tickets made by users of the organization. Whenever there is a problem or request to install something on the workstation, IT is triggered and we use this tool to resolve the online and remote ticket.

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.

Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.

How to reset 2FA / Two Factor Authentication

Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access

I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.

Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal

See Registration to register the client to a license.

Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.

Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.

Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.

How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.

Can I transfer files with AnyDesk?

How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.

Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.

Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias

Does AnyDesk support Windows server?

Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).

AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.

Anydesk Professional

Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.

Can another user connect to me via Browser or my website?

Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions

How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.

Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.

Anydesk Professional Full

Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access

I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.

I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.

Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.

Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.

Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)

AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall

Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.

Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.

Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android

Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App

How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal

I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.

I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.

When it comes to remote desktop access, finding theperfect solution for your company can be tricky. Different companies needdifferent features and larger companies generally need more options thansmaller ones…

Optimally,there should be hundreds of different possibilities for customization. However,when you take a look at the AnyDesk website (https://anydesk.com/en/order),you’ll only see 3 different license models. The question is: are those threeoptions enough to meet my needs?

Ofcourse! Take a closer look – even though there are 3 basic tiers, you can stillcustomize your license to match with your company’s needs.

Don’t know where to start? Simply ask yourself two basicquestions and we’ll help you find the right license:

How many devices will you connect from?

What features are vital for you?

Now, keep those answers in mind while you browse throughour license models!

Lite

Let’ssay you’re a small business or a freelancer. If there’s only one of you – onedevice – that needs the license to control multiple endpoints, AnyDesk Litemight be right for you.

It’s already in the name: With AnyDesk Lite, you get alight and simple model for commercial use: One device, one session.

Here’sa quick overview over the basic features you get with the Lite license:

Freeupdates
Compatibility with olderversions of AnyDesk
Commercial use
Unlimited endpoints
Android& iPhone Apps
Remote control for Android
Transmissionof Audio and Video
File transfer
Remote printing: Print outa document from the remote device on your local printer!
On-screen whiteboard
Auto-discovery: Whichdevices are nearby? AnyDesk detects them automatically!

If that’s all you need – AnyDesk Lite is the license foryou.

Professional

If you already know that you’re going to need moredevices than one, then check out AnyDesk Professional, which gives youeverything you get with Lite and much more.

Ontop of all the Lite features, you also get:

Unlimiteddevices
An address book
Custom alias: This is apersonalized username. Instead of getting assigned random numbers, you canchoose a fitting alias for yourself, for example jsample@ad.
Session logging: Check thedate, time, and duration of your AnyDesk sessions!
REST interface: Integrate the AnyDesk session log into your company’s ownIT systems by developing and using the REST API.
Admin features: Administer your company’s AnyDesk installation andlicenses through a central web-based app. Deployment and update processes are abreeze in large Windows networks with AnyDesk-MSI packages that can beindividually configured or you can choose installation via Windows grouppolicies.
Custom Client: Configure your own individual AnyDesk program file thatwill enable you to use your company logo or disable incoming or outgoingsessions.

But – and that’s the clue – it doesn’t haveto end there. If AnyDesk Professional sounds almost perfect except for sometiny adjustments, here’s what you can add:

You need to expand the number of sessions? You can add anytimeadditional session.

Do you not only want a custom alias, but also a custom namespaceto unify the employees of your company (for example jsample@samplecompany)? Youcan add 20 slots for your custom namespace.

Power:

Still need more?

Maybe you’re considering getting theProfessional License, but you already know that you have to add more activedevices.

Maybe you want the option of having unlimitedsessions because you want to access a large pool of PCs. Again, you geteverything you’d get with the Professional License, plus 3 active devicesinstead of the one singular session that is standard for AnyDesk Professional.

And here’s the best part: You also get 3 active devices and canadd more at anytime.As youcan see, the options are simple yet sufficiently tailored so everyone can findthe right option. If you’re still having trouble finding the right solution,feel free to contact our Sales Team at https://anydesk.com/en/contact/sales.